Knights Events

The existing solution required administrative office staff to individually phone/email crew members to check their availability for jobs, for offering jobs and for confirming jobs. That was potentially 3 different phone calls, per person, per job and we haven’t even mentioned the time between each phone call that there could be. We estimated it was a minimum of 4 hours per day that was lost to this process alone. It was expensive, inefficient and was a hard limit to the number of jobs that Knights could take on. Their ability to scale required either hiring more administrative office staff which was hugely expensive or investing in bespoke crew application that could link into their existing job scheduling system.

When Knights came to us, a mobile application wasn’t the definitive solution they wanted. In fact, they weren’t quite sure what they wanted. A cheaper alternative we explored together was simply using automated emails with Accept/Reject buttons. Whilst it worked, it wasn’t particularly intuitive and didn’t provide crew with an easy way of seeing what jobs they had accepted and their weekly schedule.

We settled on developing a mobile app that each crew member would download on their mobile phones. A new job would be sent to each crew member, triggering a push notification to notify them. Accepting or rejecting the job was as simple as reviewing the job details and pressing a button – no phone calls back and forth between the office and the crew member. Crew would be able to view their accepted and rejected jobs, alongside seeing which jobs they needed to attend and when in an easy, simple to use mobile application.

This application was released to the crew at the end of the project; however, we completed user acceptance testing at various stages to ensure the application was going to work as intended and expected and address any obvious issues prior to release.

Knights Events now run an asynchronous job onboarding process. Administrative staff are freed from the repetitive outreach to crew members, and the limit on new job onboarding is no longer an issue. Crew members can see their upcoming jobs and know what's coming. The company reclaimed essential staff time that was previously sunk into coordination, which is being put to better use elsewhere.